​Complaint Submission Confirmation

Your case number is:

​What Happens to My Complaint Once it is Received?

We are in receipt of your complaint and any supporting documents you may have provided. A case will be created and assigned to a case manager who will review the information and attempt to contact the business on your behalf. A copy of your complaint, as submitted, will be provided to the business allowing them an opportunity to offer a response. You will also receive correspondence from your case manager advising that we are attempting to contact the business. The business is under no obligation to respond; however, we encourage them to cooperate and offer a response. Complaints are generally a matter of public record and available upon request. If your complaint falls within the jurisdiction of another local, state or federal agency, we may refer your complaint to that agency.

​Important Information

​Documents provided to this office are public record.

​This office does not have the authority to offer legal advice or provide legal representation to consumers. This office generally does not become involved in matters that are scheduled or have already been heard in a court of law or have already been closed by the agency with proper jurisdiction.

The Florida Department of Agriculture and Consumer Services' A - Z Resource Guide can provide you with additional information and resources to contact. For additional assistance give us a call today at 1-800-HELP-FLA (435-7352) or (850) 410-3800 if calling from out of state.

​Additional Resources

  • If your complaint involves a threat to your physical safety, or the safety of someone else, please contact your local law enforcement.

  • If you have a time sensitive issue, please consider finding additional avenues to address your concerns.

    • Visit our A-to-Z Guide to see if the subject matter of your complaint is regulated, or addressed, by another agency. If so, filing a complaint directly with that agency may be to your benefit.

    • If your complaint is about the purchase of a vehicle, file a complaint with the Department of Highway Safety and Motor Vehicles located in your region.

    • If you have a Landlord/Tenant dispute that involves structural safety or unsafe living conditions, contact your local code enforcement, or in cases of emergency, your local law enforcement.

    • The Department of Business and Professional Regulation oversees a number of industries including, but not limited to, Construction and Electrical Contractors.

    • If you are filing a complaint about an Interstate move (a move that occurred from one state to another), file a complaint directly online with the US Department of Transportation’s Federal Motor Carrier Safety Administration.

    • Do you or the business you’re complaining about reside in the counties of Broward, Hillsborough, Miami-Dade, Orange, Palm Beach, and Pinellas? All of these counties have consumer protection related offices. You may consider contacting them directly for additional assistance.

    • Are you a Senior that has been defrauded or scammed? Visit the Florida Attorney General’s Seniors vs Crime in your area to see what kind of services they provide.

    • If your complaint involves a monetary loss, you may consider reaching out to your banking or credit institution to see if there are any options to recoup your money.

    • Informal Mediation through FDACS is just that, informal. We do not have the authority to force a business to respond or resolve a dispute. You may consider looking into small claims court or contacting a private attorney if you wish to take further action.

  • Should you resolve your complaint independently prior to informal mediation, please let us know so that we can close out your case and serve the other consumers that may need help.

We appreciate your patience with us as we are working diligently to address each complaint in the order that we receive them.